1. General Conditions

1.1. Exchanges or returns can be made within a maximum of 14 consecutive days after receiving the order, as provided for in Decree-Law No. 24/2014, of February 14 (Right of Free Resolution).

1.2. Only returns of products that meet the following conditions will be accepted:

• Be in their original packaging, with labels and no signs of use;

• Do not show damage caused by the customer.

 

2. Returns Procedure

2.1. To initiate the return process, the customer must contact our customer support service via email info@tatasconcept.pt, indicating:

• Order number;

• Reason for return;

• Product photos (if it shows defects or damage).

2.2. After analyzing and approving the return request, the customer will receive instructions for sending the product.

2.3. The returned product must be sent to the following address, by registered mail:

Rua do Sol 1, Vila Fria. 2740-166 Porto Salvo

2.4. Tata's Concept is not responsible for any loss by the carrier.

 

3. Return Costs

3.1. For returns due to withdrawal or exercise of the right of free resolution, shipping costs are the responsibility of the customer.

3.2. If the return is motivated by a defect or error in shipping the product, TC PET & LIFESTYLE, UNIP LDA will bear the return costs.

 

4. Refund

4.1. After receiving and verifying the returned product, the refund will be processed within a maximum of 14 working days.

4.2. The refund will be made using the same payment method as the original order.

4.3. If the return does not meet the established criteria, the customer will be informed and the product will be returned, with the re-shipping costs being the responsibility of the customer.

 

5. Product Exchanges

5.1. Exchanges are subject to stock availability. If the desired product is not available, the customer may opt for a refund or a voucher of the same value for future use on the website.

5.2. The procedure for exchanges is identical to that for returns, as described in section 2.

 

6. Damaged or Defective Products

6.1. If you receive a damaged or defective product, the customer must notify customer support within 48 hours of receipt, attaching photographs and a description of the problem.

6.2. tatasconcept.pt undertakes to replace the defective product or process a refund, at no additional cost to the customer.

 

7. Exceptions

7.1. Returns will not be accepted for:

• Personalized or custom-made products;

• Products purchased in promotional campaigns with the indication "no returns";

• Gift cards or promotional vouchers.

 

8. Contact

If you have any questions regarding our Exchange and Returns Policy, please contact us via email info@tatasconcept.pt

 

9. Changes to the Policy

tatasconcept.pt reserves the right to change this Exchange and Returns Policy without prior notice, with the changes being published on the website. We recommend that you consult this page regularly.